What information do I need to provide for troubleshooting a Backpack Authentication login error?

  2. MackinVIA
  3. What information do I need to provide for troubleshooting a Backpack Authentication login error?

Please provide the following to our Integrations team when reporting a MackinVIA login error:

  • Location
  • User role
  • Method of access – browser or app
  • Browser and/or device information
  • Optional: User ID
  • Optional: Screenshot of error message