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Archive for category: Troubleshooting

Incorrect Data

When was the last time you sent your MARC Records to Mackin? You may want to send a fresh copy and rerun your analysis. If your MARC Records are updated, you may want to check to see if you have multiple tags and subfields that contain your Dewey information. The Online CAPS system will go…

Cannot View Data

To view your analysis, you must have Acrobat Reader installed. This free software can be obtained from this website: Acrobat Reader If you have Acrobat Reader and still cannot view your analysis, please call us at 800.245.9540.

Cannot Export MARC Records

Since CAPS Online is capable of accepting a large amount of records, you might want to check with your technical staff to see if your district has a firewall that prevents you from sharing your MARC Records with Mackin. If there is not a firewall issue, there may be a size limitation restricting…