Our MackinBound binding is guaranteed for as long as the purchased ISBN is in print. Titles that are damaged in shipment or arrive defective will of course be replaced.
In order for Mackin to replace a damaged or defective book, we will need the following pieces of information: title of the book, barcode number (if we provide barcodes for your school-if not please provide ISBN#), the date stamped on the back of the book (if available), and the reason for the replacement request. A MackinBound title will have a slightly longer turn-around time for replacement, as we need to send it to the bindery.
To request a replacement, you may call one of our Customer Service Representatives at 800.245.9540 with the above information or email firstname.lastname@example.org.