Problems with MackinVIA
Report any problems with your MackinVIA account to Mackin by emailing eservices@mackin.com or by calling customer service at 1-800-245-9540. Please include the following: your contact information (phone number and email address), school name, and the nature of the problem. If there is a specific title that is not working, please include the title of the resource.
Open a MackinVIA Account
Every school is welcome to request a free MackinVIA™ account. Click here to activate your account. Contact eservices@mackin.com with any questions. Once your MackinVIA account is created, we will send you an email with your school’s MackinVIA login information. You should distribute the User ID and Password to your students and staff so they can sign in…
District-and-State-Purchased Resources
If your district has purchased digital resources from a company other than Mackin, these can be loaded into MackinVIA™ if you have MARC records for them. Renewals need to be purchased from Mackin, when available. MARC records are also required for digital resources purchased by your state. However, we may need to work with the vendor to…
Custom Lists
Upon request, our master librarians will provide custom lists to meet your exact needs, complete with review sources, reading levels, and annotations. Working with more than 18,000 publishers allows us to find the best and most appropriate titles for your unique collection, including digital resources. There are three ways to navigate to our Custom List Request…
Promotions
Limited-Time Offers MackinVIA’s new Promotions feature allows MackinVIA sites to access a publisher’s digital content at no cost for a specified period of time. As soon as you activate the content, it becomes accessible in your school’s MackinVIA website. To activate the new functionality, first log into your MackinVIA Administrator account (https://www.mackinvia.com/Admin) with your Mackin.com email address…
Manage Categories
Categories are a way to organize your digital resources in MackinVIA™. eBooks and digital audiobooks purchased from Mackin are automatically assigned to categories, such as Adventure and Language Arts, based on BISAC subject headings. These categories provide a quick and easy way for users to search for related resources. Activate Categories To activate the Categories…
Checkouts and Requests
MackinVIA Administrators can set checkout limits, hold/loan periods, and renew options to fit the needs of their school or library. To skip to a subsection of this topic, choose from the links below. Activate Checkouts and Requests Set Load Period Set Checkout Limit Set Number of Renewals Set Hold Period Activate Checkouts and Requests To…
About Managing Backpacks
Backpack™ accounts help users store and manage your school’s digital resources. While in their Backpacks, users can save favorite resources, check out and request Mackin-hosted titles, view and edit notes, and access assigned resources. As a MackinVIA administrator, you can manage Backpacks for your staff and students. Please Note: Backpack accounts are optional. Mackin has…